TELECOM LEAD

Job Description

Bachelor’s degree in computer engineering, Computer Science or equivalent CCIE collaboration certification or equivalent experience
Data center industry certifications
Certified in ITIL framework and processes.
Minimum Experience:
· Minimum 10 years’ experience in relevant field:
· Coordinate and administer telecommunications activities
· Confer with business units to determine phone system needs, to establish project priority, and to assist with resolution of telecommunication problems
· Participate in IT teams to evaluate phone hardware and software requirements
· Perform analysis of needs and contribute to the design of phone architecture, integration, and installation
· Responsible for all company telecom, phone, faxes, fax servers and phone switches
· Understanding, knowledge, and experience with Cisco telephony architecture including PBX, Cisco Unified Communications Manager, Cisco Unity Connection and Cisco Unified Contact Center.
· Understanding, knowledge, and experience with video, voice and content collaboration and communication solutions.
· Understanding, knowledge, and experience with BlackBerry and EMM solutions
· Understanding and knowledge of voice recording and dialler software
· Administer programming and support for all moves and changes required on Cisco switches and VoIP
· Support document and support of all telephony disaster recovery for all client sites
· Assist and maintain documentation for the phone network and IT related support
· Assist and maintain a formal system of evaluating all telephone systems and materials used to maintain them
· Access management and CCTV expertise a plus
Key responsibilities: - TELECOM LEAD
· Executes troubleshooting methodology and root-cause analysis to resolve complex and advanced level problems
· Assists in testing, adjusting, and installing equipment to meet provisioned request SLA’s
· Executes systems maintenance plans to proactively manage reliability and service expectations
· Prepares and maintains technical documentation to guide network users, and to assist with the on-going operation, maintenance, and development of the network
· Drives problems to resolution, handling multiple complex issues simultaneously while effectively communicate and engage cross functional technical peers
· Adheres to the agreed event management notification and escalation procedures
· Perform periodic reviews of Configuration Items (CIs) to ensure compliance with policies and standards, and process thorough operational readiness tasks
· Configures, develops, integrates, implements and regularly maintains network solutions
· Supports implementation/deployment of network enhancements or new network designs
· Assists peers and utilizes software and hardware tools to identify and diagnose problems and factors affecting network performance
· Define procedures for system and component installation, acceptance testing and install proactive maintenance activities
· Coordinates problem resolution, creates problem record, determines severity and prioritization classification
· Evaluates, and recommends hardware, software, and telecommunications equipment to enhance the performance of network design and systems.